Mailings and drafts

  • Changes at Gmail and Yahoo starting from February 1st, 2024

    Major changes will take effect in February 2024 regarding the sending of emails to recipients with email addresses hosted by Gmail or Yahoo (AOL). Read our article to find out how to prepare.

  • How to authenticate your emails

    In order to send emails from your domain name, you must first authenticate it in our platform. Learn how in this article.

  • How to setup DMARC authentication

    Set up DMARC authentication for your sending domain to protect it against spoofing. Learn how in this article.

  • About anonymized mailing statistics

    Anonymized mailing statistics measure the performance of mailings while preserving subscriber confidentiality and ensuring compliance with regulations such as the GDPR in Europe or Bill 25 in Quebec.

  • What is SPF, DKIM, and DMARC authentication?

    Implementing SPF, DKIM and DMARC authentication on email domains is crucial to protecting your brand and preventing your recipients from phishing attempts. Demystify these three authentication methods by reading our article.

  • Create a mailing

    In this article: Creating a mailing Email footer and unsubscribe link Saving a mailing (draft) Mailing delivery time Mailing list update Viewing all the scheduled mailings Re-sending a previous mailing…

  • Edit or delete a draft

    In this article: Edit a draft Delete a draft Edit a draft To edit a draft, go to the Mailings menu and open the Drafts tab. Click the three dots at the end of its row to open the action menu and select…

  • Saving your template or draft

    In this article: How to save a template or a draft Where is the autosave function available? How does the autosave works How to use the autosaved version of a template or draft How to save a template…

  • Test your template

    In this article: What are the tools offered to test your email? How to test your email: when to use “test mailing” vs send a real mailing?   What are the tools offered to test your email? Before you send…

  • Manage sender addresses

    In this article: What is a sender address? What addresses can I use as a sender address? Why is my address not recommended? How to add sender addresses How to set up a default sender address Personalize…

  • Personalize your email footer

    Learn how to change the style, appearance and content of the your mailings.

  • How to personalize a mailing preview text

    In this article: What is the preview text and why is it important? What kind of content should I put in the preview text? How to add the preview text to a mailing? How can I personalize my preview text…

  • How does the unsubscribe link works

    In this article: How to add an unsubscription link to my mailings? How does the unsubscription from sent emails work? Where can I see the list of my unsubscribed contacts? Why did my recipients unsubscribed?…

  • About spam complaints and "Report an abuse" link

    Learn more about the "Report abuse" link, emails marked as spam, feedback loops and spam rate.

  • Cancelling a scheduled mailing

    Once you've scheduled your mailing, it will appear on your Dashboard. A 5 minute delay is automatically added to all immediate mailings so you can cancel them if you notice a mistake. Note: if the problem…

  • Stop a mailing in progress and send an erratum

    In this article: How to stop a mailing in progress Is it possible to get back delivered emails? How can I send an email to people who didn't receive my first email? What should I do for recipients who…

  • Make changes to a scheduled mailing

    In this article: How can I know there are scheduled mailings in my account? How do I access the scheduled mailings? What can I edit once a mailing is scheduled? How can I know there are scheduled mailings…

  • Preferred language for mailing

    In this article: Preferred language for mailing Preferred language for contacts Question: Is it possible to send an email in a language other than the one identified in the contacts list?   Answer: Yes.…

  • Mailing statistics

    Learn how to view and understand your mailing statistics.

  • Incorrect addresses and technical problems

    Learn more about hard and soft bounces and we handle them.

  • Create a group based on a statistic

    How to create a group based on a statistic: Use the button "Add to a group" from the list of contacts of a statistic Use the button "Add to a group based on a statistic" from the full statistics of your…

  • Share your email on your website or your social networks

    The generic link to the online version of a mailing allows you to easily add your newsletter on your website or share it on your social networks.

  • How to create a Google Analytics campaign for your mailings

    In this article: What is Google Analytics and why should you use it in your email? How to integrate Google Analytics to an email and create a campaign? How to test your links with Google Analytics UTM…

  • How to add an email adress to your contacts and why?

    In this article, you will learn how to add an email address to your contacts in most emailing software. By inviting your readers to add your sender's address to their known contacts, you make sure your…

  • Plan your email marketing with the Calendar tool

    In this article: Why plan your email marketing? What’s the use of the Calendar tool? How can I access my calendar and what information can I find in it? How can I add events to my Calendar? What actions…

  • Personalize your mailings with your contacts' data

    Learn how you can use your contacts' data to add personalized and dynamic content directly into your emails.

  • Welcome emails

    In this article: What is a welcome email? Why sending a welcome email is important? Welcome email examples How to send welcome emails automatically What is a welcome email? A welcome email is a message…

  • Automatically send emails based on a date in your contacts' field

    With automated marketing scenarios, it is possible to automatically send emails based on the various date fields of your contacts. For example, you could send a message on your contacts' birthday, an annual follow-up email or a reminder before or after an important date.

  • Consent templates

    In this article:  Three easy steps to prepare the mailing of your consent request See your contact's consent status quickly Consent request templates Using our consent request templates will get you all…

  • Create an automated segmentation scenario

    Automatically send emails when contacts meet specific criteria.

  • Send a micro survey

    To send a micro survey to your subscribers, you only need to create a mailing from a template or draft that contains a micro survey. To learn how to plan a mailing, click here. To learn how to add the…

  • How to send coupons

    To easily send coupons, you can either:   Use one of our predesigned templates, designed for this purpose and customize it as you wish.   OR   Add a coupon block to a predesigned or standard template.…

  • Automatically display the images in an email

    It is unfortunately not possible to ensure that the images arriving in an email contact inbox are visible. It depends on the email software he use.   The option to allow images to download is typically…

  • About the "Promotions" and "Social Media" tabs in Gmail

    There is no known way to ensure your email will be delivered directly in the main inbox of your customer, especially since the "Promotions" and "Social Media" tabs made their debut in Gmail. Google uses…

  • Publish your email on Facebook

    In this article: How to publish your mailing on Facebook How to use a different image than those offered by Facebook Your mailings can be published on Facebook directly from your account.   To do so:…

  • Convert an email to PDF

    There is no function within the application that allows you to convert emails to PDF. However, it is possible to do this using external tools.   Here’s how to do so:   Send a complete mailing (warning:…

  • Why your email should not have only images

    Why your email should not have only images: Images are slow to download They are not displayed by default They display poorly on mobile phones The receiving server may think it is spam Images are slow…

  • I didn't receive my test! What should I do?

    You just finished the final touch on the breathtaking visual for your email campaign with our application and it is finally ready for the crucial and final test: your inbox. You select the "Test mailing"…

  • Problems with Outlook and very long emails

    Outlook 2007 and 2010 generate different problems with emails that are very long, regardless of their source code. Many are documented on the Internet, but few have clear solutions. For example: Some…

  • Problems with the confirm consent links

    You tested your template and your confirm consent links are not working. Why? First, verify if your email is a test from the "test mailing" tool or if it is a "real mailing" To differentiate a "test mailing"…

  • Correct formatting problems on a text

    Sometimes it can be difficult to apply the desired formatting to text. For example: If the text has been copied and pasted from an external software (i.e., Microsoft Word) If multiple styles have been…

  • Correct with Antidote

    Check your spelling, avoid typos and correct various type of errors in your text with the help of Antidote, directly in the email editor.

  • Retrieve all mailings sent to a group

    Find out how to access the list of mailings sent to a specific group.